Shannock ValleyCustomer Hub Prototype
Service notice: No active emergency notices at this time.

Municipal water and sewer service

Your water and sewer service, in one place.

Pay your bill, request help, report a problem, and find important notices.

Customer service layer

Built around the existing payment portal

The hub organizes service requests, notices, assistance information, and account guidance while keeping payment processing in the existing external portal.

Authority
Customer Hub
Pay portal linkHelp requestsNoticesStaff queue

Common requests

Fast paths for everyday customer needs

Avoid missed notices

Customers can find public notices, account next steps, and Authority contact options from a single starting point.

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Ask for help earlier

Assistance options and Authority review requests are presented before a customer reaches a crisis point.

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Route cases to staff

The staff demo shows how customer questions could be triaged without replacing existing billing systems.

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