Customer help articles.

Initial plain-language articles for common water and sewer service questions.

How to pay your bill

Find account information, review payment options, and continue to the existing payment portal when ready.

Contact the Authority before the due date, ask about review options, and check local assistance resources.

Use the local Authority review form in this prototype to start a staff-reviewed arrangement request.

Review the account notice, contact the Authority, and ask what is required before restoration can be considered.

Check common leak points, compare usage, and request a meter or billing review if the bill looks unusual.

Report urgent sewer issues immediately and keep people away from affected areas until staff can advise.

Prepare the service address, requested date, owner or tenant information, and any required documents.

View annual report placeholders, routine notice examples, and no-active-emergency status in one place.

Use normal office channels for account questions and emergency channels for urgent water or sewer conditions.